1) GENERAL TERMS:
1.1 The Client will inform its requirement to the Service Provider & provide the necessary support as the performance of the Service Provider is dependent to certain extent on the clients action.
1.2 The Company & the Client hereby undertake to extend full support & co-operation to each other in order to perform all obligations undertaken & promises made by them in this Agreement.
1.3 Services will be provided through available person and deputation will be at service providers sole discretion
1.4 The client shall ensure all safety is provided to the deputed person at all times.
2.1 The Client shall make payment against the invoices raised by the Service Provider & the Client shall make payment within 5 days from the date of the invoice. In case of any delay thereon the Service Provider may charge the interest on the invoiced amount at the rate of 2% pm.
2.2 The Service Provider is not responsible for any payment made directly to the deputed staff of the Service Provider
3) CANCELLATION POLICY:
3.1 If the services are cancelled before 48 hours or more from the date on which service shall commence, the Service Provider shall deduct 4% of the amount received.
3.2 If the services are cancelled within 48 – 24 hours before the date on which service shall commence, the Service Provider shall deduct 7% of the amount received.
3.3 If the services are cancelled before less than 24 hours of the commencement of duty, the Service Provider shall deduct 10% of the amount received.
4) DISCONTINUANCE OF SERVICES:
Discontinuance of services requires prior 3 days’ notice to the Service Provider. In case of non-receipt of advance notice, the client will have to pay the company 3 days service fees.
5) NON-AVAILMENT OF SERVICES:
The company shall refund the amount after deducting the pro-rata amount of services availed by the customer and refund the balance amount as per the refund policy.
6) REFUND POLICY:
Refund amount will be credited to the bank account within 7 working days after cancellation of services and non-availment of services.
7) CONFIDENTIAL INFORMATION:
6.1 The parties shall during the term of this Agreement & thereafter shall keep confidential all Confidential Information.
6.2 All the confidential information received by the parties under this Agreement from the other shall be used solely for the obligations under this Agreement & for no other purpose.
8) GOVERNING LAW:
This Agreement shall be governed & construed in accordance with the Laws of India.
If any part of this agreement is illegal or may become illegal or unenforceable, it shall not affect the other provisions of this Agreement which shall remain valid & binding on the parties.
10) AUTHORITY TO SUB CONTRACT:
10.1 The Service Provider may render the services with the assistance of any sub- contractor.
10.2 The Service Provider shall not be absolved of its primary responsibilities and obligations under this Agreement which includes the performance of the services by the sub-contractors.
11) DISPUTE RESOLUTION:
The Parties shall use their best efforts to amicably settle all disputes arising out of or in connection with this Contract. The Parties agree that any dispute between the Parties, which cannot be settled by negotiation in the manner above, may be resolved exclusively by arbitration. The arbitrator shall be appointed by the service provider which shall be held in Mumbai city, India, conducted in English and the courts of law at Mumbai city alone. It shall have the jurisdiction and award shall be final and binding upon the Parties.
12) NON SOLICITATION:
Client shall not provide employment, whether temporary or permanent, part-time or full-time, or any appointment resulting in financial gain, whether directly or otherwise, to any identified employee, agent, representative or nominee of the other Party the involved in this Job during the term of this Agreement and for a period of 3 years following termination hereof without the prior written approval of the other Party.